Art. 8 Legal Guarantee of Conformity
8.1 The Legal Guarantee of Conformity is reserved for the Consumer. Therefore, it is applied only to users who have made a purchase on the Site for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out.
8.2 The Seller is liable to the Consumer for any lack of conformity of the Product that occurs within two years of such delivery. The action aimed at asserting the defects not fraudulently concealed by the Seller is prescribed, in any case, within the term of twenty-six months from the delivery of the goods.
8.3 Unless proven otherwise, it is assumed that the lack of conformity that occurs within twelve months of delivery of the Product already existed on that date, unless this hypothesis is incompatible with the nature of the Product or with the nature of the lack of conformity. Starting from the twelfth month following the delivery of the Product, it will instead be the Consumer's responsibility to prove that the lack of conformity already existed at the time of delivery of the same.
8.4 In the event of a lack of conformity of the goods, the Consumer has the right to have it restored to conformity, or to receive a proportional reduction in the price, or to terminate the contract on the basis of the conditions established by art. 135-bis and following of the Consumer Code.
8.5 The Seller is not liable in the event of damages, of any kind whatsoever, deriving from the use of the Product improperly and/or not in compliance with the instructions provided by the manufacturer as well as in the event of damage deriving from unforeseeable circumstances or force majeure.
8.6 If you made the purchase as a Professional, the previous paragraphs of this article do not apply. In this case the legal guarantee is governed by the art. 1490 and following of the civil code; in particular, the deadline for reporting any defects is 8 days from discovery and the action is prescribed 1 year from delivery.
Article 9 Manufacturer's Warranty
The Manufacturer's Guarantee is an additional guarantee with respect to the Legal Guarantee of Conformity possibly provided by the Seller on the Products. With the exception of what may be indicated on the Site, the Products sold on the Site are not covered by the Manufacturer's Warranty. In any case, you can assert your rights under the Legal Guarantee of Conformity governed by the previous article.
Sending goods under warranty
Within 14 days of receipt of the goods, the transport costs will be borne by Motointercom.eu, either by sending the courier for collection (where possible) or with the reimbursement of the same, for a maximum of the value of the sending shipment, in the case of free shipping, the cheapest shipping system applies.
After 14 days it will be the customer's responsibility to support the shipment, with a system with tracking on the web.
The return shipments are paid by Motointercom, unless the product received actually had a warranty problem.
There may be circumstances where we will not require the defective part but a proof of its destruction, so that we can justify shipping the new item.
All incoming shipments must be accompanied by the appropriate form which can be downloaded here
To speed up the Guarantee request procedure, we strongly recommend that you contact us via Whatsapp or Telegram