The cost of transport is displayed in the checkout once the country and postal code have been entered
Order fulfillment times
Information and supplements
|Free shipping||Free shipping always has a cost that is borne by us and offered as a discount.||x|
|Shipping address||Courier databases generally set up on Google Maps, verify your address.||x|
|I change address||It is not possible to change the address.||x|
|Wrong address||We are not responsible for shipments with an incorrect address or missing parts of it, please write the shipping address correctly without omitting parts of it. eg: Piazza Guglielmo Marconi 10 not equal to Marconi 10. Specify if: Via, Piazza, Largo, Strada. The customer is responsible for what he writes, and bears the costs in case of return of the shipment.||x|
|Stock||In case of non-delivery of the shipment ( absent recipient ) the customer is required to collect the package at the collection center or at the courier's branch. Free storage times 7 days for direct couriers, after this deadline storage costs are applied. For indirect couriers (SpringGDS) the storage is free, it varies according to the service chosen, from 7 days to 15 days.||x|
|Return||If a package is in storage and you request the return of the shipment, the costs are applied as if it were a second shipment.||x|
Shipping services evaluation system
|★★★ ★ ☆||Good||8|
|★★ ☆ ☆☆||Sufficient||6|
|★ ☆ ☆ ☆☆||Rare||5|
All orders are processed within 24 working hours of receiving payment.
Except those with specification within 7 days .
Orders paid before 10.00 depart the same day. orders received before 2.00 pm may still be shipped the same day. It all depends on the couriers when they come to collect.
On the first working day after a public holiday, orders are strictly departed at 12.30
Always enter your mobile phone number, to receive SMS and Whatsapp messages
Transportation to Italy:
DHL* ★★★ ★★ : Delivery in 24/48 in almost all of the peninsula, islands and disadvantaged areas in 2/5 working days.
GLS* ★★★☆☆ : Delivery in 24/48 in almost all of the peninsula, islands and disadvantaged areas in 2/5 working days.
Indirect shipping via SpringGDS**
SPRING ITALIA ★★ ☆☆ ☆ : Delivery in 5/8 in almost all of the peninsula, Islands and disadvantaged areas 6/10 working days, NOT INSURED . Delivery via Bartolini or Crono
Transport European Community and World
DHL-UPS Air World * ★★★ ★★ : Delivery by air to any location in the world. Transit times from 2 to 8 working days.
DHL-UPS Air Europa * ★★★ ★★ : Delivery by air, the fastest and most reliable way to receive your order, transit times from 1 to 3/4 working days, it depends a lot on the place of destination.
DHL Truck Europe * ★★★ ★★ : Delivery by land, the most reliable way to receive your order, transit times from 3 to 5/7 working days, it depends a lot on the place of destination.
GLS Europe * ★★★☆☆ : Delivery by land, transit times from 4 to 8 working days. Suitable for large orders.
BRT-DPD Europe : ★★★☆☆ Ground delivery, transit time 4 to 8 working days. Suitable for large orders.
Indirect shipments via SpringGDS**
Spring Signature** ★★ ☆ ☆☆
CZ PL HU RO SK
Economic shipping system, insurance up to 80 euros, the shipment is delivered by your usual postman or by a local courier, only one delivery attempt is made, if no one is found at home, the shipment will remain in storage with the partner of area for 7 days, it will be your responsibility to arrange for the collection. For our part it is not possible to interact on this shipping system. Transit times vary for each country.
Europe: Standard from 6 to 12 working days, subject to delays due to postal traffic, strikes, calamities and events beyond our control.
World: Standard from 12 to 30 working days, subject to delays due to postal traffic, strikes, customs of the country of destination, calamities and events beyond our control.
Africa: Standard 30 to 60 working days.
South and Central America: Standard 30 to 60 business days.
PostNL Packet Registered** ★ ☆ ☆ ☆☆
Uninsured economic shipping system, the shipment is delivered by your usual postman, there is only one delivery attempt, if no one is found at home, the shipment will remain in storage at the local post office for 15 days, it will be yours care to carry out the withdrawal. For our part it is not possible to interact on this shipping system. Transit times vary for each country.
Europe: Standard 10 to 20 working days, subject to delays due to postal traffic, strikes, calamities and events beyond our control.
World: Standard from 15 to 30 working days, subject to delays due to postal traffic, strikes, customs of the country of destination, calamities and events not attributable to our will.
Africa: Standard 30 to 60 working days.
South and Central America: Standard 30 to 60/90 working days.
In case of parcel loss
If you do not receive the package within the maximum estimated delivery time, you can open a file for loss or theft of the package, the shipping service provider will investigate the case and only after its confirmation of loss or theft can we carry out a second shipment or issue a refund on insured shipments.
DHL - 10 day investigation
GLS - survey 18 days
SpringGDS services - 45 day survey
* Due to the evolution of disadvantaged areas with supplement, we reserve the right to replace the selected shipping system, in any case you will be notified promptly.
**Indirect shipping systems
We make use of the collaboration with SPRING-GDS PostNL group with which we offer these shipping services for Italy, Europe and the world. This shipping system provides for shipping in a padded envelope or low-volume and economical packaging.
We take advantage of the option to replace the shipping system independently, only with a more expensive and more reliable system.