Right of withdrawal

Pursuant to art. 64 et seq. of Legislative Decree 206/2005 , if the customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order form to Tutto Moto di Eliggi Umberto a reference VAT number), you have the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty.

To exercise this right, the customer must send Tutto Moto di Eliggi Umberto a communication to that effect, within 14 working days from the date of receipt of the goods.
This communication must be sent by registered letter with acknowledgment of receipt, addressed to Tutto Moto di Eliggi Umberto via Ennio Visca 55 00048 Nettuno (RM) Italy , again within the aforementioned term of 10 days or by fax to 0039 6 89280161 . In the latter case it is necessary to follow the fax (within the following 48 hours) a confirmation sent by registered letter with acknowledgment of receipt.
Once the aforementioned notice of withdrawal has been received, the Tutto Moto Customer Service of Eliggi Umberto will communicate to the customer the instructions on how to return the goods which must take place within the next 48 hours.

Conditions for exercising the right of withdrawal

The law applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product; the law does not apply to sealed products once opened; the purchased good must be intact and returned in its original packaging, complete in all its parts (including any documentation and accessory equipment); by law, the shipping costs are charged to the customer; the shipment, up to the certificate of receipt in our warehouse, is under the complete responsibility of the customer; in case of damage to the goods during transport, Tutto Moto di Eliggi Umberto will notify the customer of the incident (within the working day following receipt of the goods in its warehouses), to allow him to promptly file a complaint against the courier chosen by him and obtain reimbursement of the value of the asset (if insured); in this case, the product will be returned, with shipping costs charged to the customer, at the same time canceling the request for withdrawal.
Tutto Moto di Eliggi Umberto is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments; upon its arrival in the warehouse, the product will be examined to assess any damage or tampering not caused by transport.
If the original internal / external packaging is damaged, Tutto Moto by Eliggi Umberto will deduct from the refund due a percentage equal to 20% of the same, as a contribution to the costs of restoring the goods.
Without prejudice to any repair costs for damage to the original packaging, Tutto Moto by Eliggi Umberto will refund the customer the full amount already paid, within 14 days from the date of return shipment of the goods (by issuing a credit note).
It will be the customer's responsibility to promptly provide the bank details on which to obtain the transfer (ABI Code - CAB - swift - Current Account of the invoice holder).
The right of withdrawal is totally lost, for lack of the essential condition of integrity of the asset (packaging and / or its contents), in cases where Tutto Moto di Eliggi Umberto ascertains:

  • the lack of the original external / internal packaging;
  • the absence of integral elements of the product;
  • damage to the product for reasons other than its transport;
  • products with obvious signs of wear or assembly;
  • products not sold by Eliggi Umberto's Tutto Moto.

In the event of forfeiture of the right of withdrawal, Tutto Moto di Eliggi Umberto will return the purchased good to the sender, charging the shipping costs to the sender or sending carriage forward.

Guarantees

Where indicated, the products sold by Tutto Moto di Eliggi Umberto are backed by the manufacturer's official warranty. To use it, the customer must keep the invoice or delivery note that he will receive together with the purchased products. Tutto Moto by Eliggi Umberto guarantees only the material integrity of the Products at the time of delivery. Any defects must be reported by the customer, under penalty of forfeiture, no later than 10 (ten) days from the date of delivery. In this case, the customer will be entitled only to the replacement of the damaged Products upon prior return of the same, being excluded the customer's right to compensation for any damage, even further. The shipping costs necessary for the replacement of Products are borne by Tutto Moto di Eliggi Umberto .
Without prejudice to the provisions of the previous point, Tutto Moto by Eliggi Umberto does not provide any additional guarantee on the Products with respect to that already provided by the individual Manufacturers.

Waiver

Any right of the customer to compensation for damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damage to persons and / or things caused by goods purchased from Tutto Moto di Eliggi Umberto .

Complaints

Any complaint must be addressed to Tutto Moto di Eliggi Umberto via Ennio Visca 55 00048 Nettuno (Rome)

Applicable law

The sales contract between the customer and Eliggi Umberto's Tutto Moto is concluded in Italy and governed by Italian law.

All Motion by Eliggi Umberto Via Ennio Visca 55 00048 Nettuno RM

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