Featured Questions

International shipments

International

DHL DHL air freight or truck: Worldwide

All shipments are covered by delivery insurance.

The courier makes two delivery attempts.

In case of non-delivery, the courier will call for an appointment.

After 7 days the package will return to Us.

It will be possible to issue a refund, excluding the costs of shipping.

GLS truck only European community:

All shipments are covered by delivery insurance.

The courier makes two delivery attempts.

In case of non-delivery, the package will be available for 7 days in the parcelshop indicated in the shipment form

After 7 days the package will return to Us.

It will be possible to issue a refund, excluding the costs of shipping.

Spring Parcel: Worldwide

Shipping is not covered by delivery insurance.

The courier makes two delivery attempts. (depends on destination country)

In case of non-delivery, the package will be available for 7 days in the parcelshop indicated in the shipment form

After 7 days the package will return to Us. (the shipment can take up to three months to return to us)

It is not possible for us to interact with the courier for delivery problems.

It will be possible to issue a refund, excluding the costs of shipping.

PostNL shipping by registered mail: Worldwide

Shipping by registered mail, slow but cheap.

Only a delivery attempt.

If you are not present at home the postman should leave the notice of passage, but it does not always happen, often monitor the journey of your package.

Delivery is made by your usual postman.

If the shipment is not delivered, it will be available for collection within 20 days of the delivery attempt.

The shipment remains in stock at the post office in your area.

If you don't pick up the shipment within 20 days, it will come back to us. It can take up to 4 months to return.

It will be possible to issue a refund, excluding the costs of shipping.


I want to return my purchase

Free return within 14 days of receipt of the product

A recommendation, before buying the product, be sure it is what you really want, if you have any doubts contact us.

Returning a product has never been easier. Even if the legislature provides for communications by registered mail and fax from us, this is not the case

just contact us on our Whatsapp channel and we will be happy to help you fill in the return request.

To be eligible for return, the product must be in the same condition in which it was received, complete with packaging , labels , protections and films . Therefore, returns of products that are returned without the original packaging, that have been used or that have been damaged , will not be accepted, where the damage has been caused by an assembly that does not comply with the specifications of the product itself.

Restrictions:

Cannot be returned:

Electronic products if activated or registered cannot be returned.

Mechanical products if mounted or with obvious signs cannot be returned.

Products in general with missing pieces cannot be returned.

Repackaging I know in some specific cases:

Products with damaged box or with signs of wear or neglect can be returned with a penalty in the refund, equal to the restoration of the package.

Products composed of several components, if some of them are missing or showing signs of application / assembly. Refund with penalty equal to the cost of the missing or used pieces.

The return or replacement process is very simple. Just send the item well packed complete with all accessories and packaging with the original tax document that you received with your order. Send everything to our office, a refund will be issued after verification.

Italy : We will send the courier directly to your home to make the collection.

Community Europe : It will be your responsibility to provide for the shipment with the traceable economic system, to add the shipping costs incurred to the reimbursement. In some cases it will be possible to send our courier for collection.

Rest of the World : It will be your responsibility to arrange for the shipment with the traceable economic system, to add the shipping costs incurred to the reimbursement.

Due to the low percentages of revenue on the products (convenient purchase price) it is not possible to send our courier for collection, but we always guarantee free returns.


How does the warranty?

Premise: We are NOT the ones who produce the products, but we are only the distributors.

All products are covered by a 2-year manufacturer's warranty.

All products are subject to warranty restrictions, listed in the product warranty rules.

Do you have a problem with a product?

Contact us on our WhatsApp channel in a few steps we will solve the problem.

Keep in mind that :

Within 30 days of your purchase, we assume full responsibility for return and shipping charges. *

After 30 days the sending of the goods (where requested **) is charged to the customer.

The shipment of the replaced or repaired product is always at Our expense (with rare exceptions ***).

Always attach a copy of the tax document that you originally received.

The times for the resolution of the Guarantee vary from product to product. ****

* Italy - we will send the courier for collection.

* Abroad - The shipment must be made by the buyer with registered letter or simple postal package, we will refund the costs or to offset send an item of your choice.

** On some products we require a small video with the destruction of the piece, then we will send the replacement.

*** There may be conditions in which we favor our customers for warranty work even if it is not covered by the warranty clauses. Here the customer pays for sending and returning the piece.

**** On some types of products we are authorized in our own autonomy to accept or reject warranty claims, the times for these cases are 48 hours for the outcome and shipment of the replaced or repaired product. In other cases we have to wait for the manufacturer to replace the defective item or for it to be repaired.

In any case we are not responsible for the transport of goods, both incoming and outgoing.

It is always our intention to satisfy our customer.


Asked by: alessandro
Date: 2021-08-10 22:55:21
perche nn posso acquistare il Kit Audio Interphone serie F5MC F4MC F3MC no ricarica

Buonasera, sono prodotti riservati a clienti che hanno acquistato l'apparato interfono da noi. Ormai sono fuori produzione da qualche anno. Disponibili ma da adattare i kit prosound

saluti 


Asked by: Erio
Date: 2021-08-25 23:00:02
Sono interessato al kit montaggio a morsetto del btnext-c come riporta l’intestazione ma non sul dettaglio prodotto, me lo potete confermare che il C1009-09 va bene?

Buonasera, confermo è compatibile anche con il BTNEXT-C 


Faq Sections

Shipment
International shipments

International

DHL DHL air freight or truck: Worldwide

All shipments are covered by delivery insurance.

The courier makes two delivery attempts.

In case of non-delivery, the courier will call for an appointment.

After 7 days the package will return to Us.

It will be possible to issue a refund, excluding the costs of shipping.

GLS truck only European community:

All shipments are covered by delivery insurance.

The courier makes two delivery attempts.

In case of non-delivery, the package will be available for 7 days in the parcelshop indicated in the shipment form

After 7 days the package will return to Us.

It will be possible to issue a refund, excluding the costs of shipping.

Spring Parcel: Worldwide

Shipping is not covered by delivery insurance.

The courier makes two delivery attempts. (depends on destination country)

In case of non-delivery, the package will be available for 7 days in the parcelshop indicated in the shipment form

After 7 days the package will return to Us. (the shipment can take up to three months to return to us)

It is not possible for us to interact with the courier for delivery problems.

It will be possible to issue a refund, excluding the costs of shipping.

PostNL shipping by registered mail: Worldwide

Shipping by registered mail, slow but cheap.

Only a delivery attempt.

If you are not present at home the postman should leave the notice of passage, but it does not always happen, often monitor the journey of your package.

Delivery is made by your usual postman.

If the shipment is not delivered, it will be available for collection within 20 days of the delivery attempt.

The shipment remains in stock at the post office in your area.

If you don't pick up the shipment within 20 days, it will come back to us. It can take up to 4 months to return.

It will be possible to issue a refund, excluding the costs of shipping.


Asked by: Giovanni
Date: 2020-06-17 19:42:43
Mi sapete dire come si carica questo interfono , utilizza lo spinotto o ingresso mini usb

Salve, ha due possibilità, o il cavetto di ricarica esterno, che una un microjack doppio o il cavo aggiornamento dati 


Asked by: Takuya Moteki
Date: 2020-06-22 19:11:39
Hello. I have purchased this product several times and it is always opened, perhaps for inspection. Can you send me an unopened package?

Good evening, All sena packs have no seals, they can be opened and closed again. Sometimes we put the Italian tax document in (it is used for the guarantee) this because many users find it out and throw it away.


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Products
I want to return my purchase

Free return within 14 days of receipt of the product

A recommendation, before buying the product, be sure it is what you really want, if you have any doubts contact us.

Returning a product has never been easier. Even if the legislature provides for communications by registered mail and fax from us, this is not the case

just contact us on our Whatsapp channel and we will be happy to help you fill in the return request.

To be eligible for return, the product must be in the same condition in which it was received, complete with packaging , labels , protections and films . Therefore, returns of products that are returned without the original packaging, that have been used or that have been damaged , will not be accepted, where the damage has been caused by an assembly that does not comply with the specifications of the product itself.

Restrictions:

Cannot be returned:

Electronic products if activated or registered cannot be returned.

Mechanical products if mounted or with obvious signs cannot be returned.

Products in general with missing pieces cannot be returned.

Repackaging I know in some specific cases:

Products with damaged box or with signs of wear or neglect can be returned with a penalty in the refund, equal to the restoration of the package.

Products composed of several components, if some of them are missing or showing signs of application / assembly. Refund with penalty equal to the cost of the missing or used pieces.

The return or replacement process is very simple. Just send the item well packed complete with all accessories and packaging with the original tax document that you received with your order. Send everything to our office, a refund will be issued after verification.

Italy : We will send the courier directly to your home to make the collection.

Community Europe : It will be your responsibility to provide for the shipment with the traceable economic system, to add the shipping costs incurred to the reimbursement. In some cases it will be possible to send our courier for collection.

Rest of the World : It will be your responsibility to arrange for the shipment with the traceable economic system, to add the shipping costs incurred to the reimbursement.

Due to the low percentages of revenue on the products (convenient purchase price) it is not possible to send our courier for collection, but we always guarantee free returns.


Asked by: Claudio
Date: 2019-12-26 08:31:51
Buongiorno, è possibile ritirare il prodotto in sede?

Buongiorno, Certamente, siamo aperti dalle 09-13 e 16-19 dal lunedì al venerdì 


Asked by: Eric Swayne
Date: 2019-12-31 13:58:06
Hi, I purchased a PackTalk SmartPack support control unit with connections in NOV 2019 and just fitted it to the helmet. The Quality of the mount is not the same as the original unit that came with the pactalk. The bracket on the unit is plastic a . . .

Hello, honestly I never noticed that they had replaced the metal plate with the plastic one. But if they did, they would have had their good reasons, without compromising security. for example the Freecom has always come out with the plastic plate. Our products are all original. (also because there are no commercial ones)

regards


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