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Article 7 Right of withdrawal
7.1 The user is invited to view this article with particular attention, which regulates the right of withdrawal.
7.2 The right of withdrawal is the right of the Consumer to dissolve the purchase contract without being obliged to provide a reason. If you purchased as a Professional, the right of withdrawal does not apply, unless otherwise agreed with the Seller. Any exceptions to the right of withdrawal are reported in this article 7. If there are no exceptions to the right of withdrawal, this article 7 is fully applicable.
- On the occasion of subsequent purchases, you are invited to view this article to verify the existence of exclusions to the right of withdrawal.
7.3 If you are a Consumer (and in the event that no exceptions to this effect apply) you have the right to withdraw from the Product purchase contract without having to provide any reason and without having to incur costs other than those provided for in this article within fourteen calendar days (withdrawal period). To exercise the right of withdrawal, you must inform the Seller, before the expiry of the Withdrawal Period, of your decision to withdraw. To this end, you can write to the Seller to the contacts indicated in the Introduction, or use the contact form that may be present on the Site. You have exercised your right of withdrawal within the Withdrawal Period if the communication relating to the exercise of the right of withdrawal is from you sent before the expiry of the Withdrawal Period. Unless otherwise agreed, the direct costs of returning the Products are borne by the Consumer, as well as the responsibility for transporting them. In case of exercise of the right of withdrawal, the Product must be delivered to the Seller's headquarters, or to the different address communicated by the Seller. The Withdrawal Period expires after 14 days:
- in the case of an order relating to a single Product, from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the Products;
- in the case of a Multiple Order with separate deliveries, from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the last Product; or
- in the case of an order relating to the delivery of a Product consisting of multiple lots or pieces, from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the last lot or piece.
7.4 If the withdrawal is applicable, the Seller will refund the Total Amount Due, including delivery costs, if applicable, without undue delay and in any case no later than 14 calendar days from the day on which the Seller was informed of the decision to withdraw from the contract. The refund will be made using the same payment instrument used for the initial transaction. In the event that the Products have been shipped using a carrier chosen by the Consumer and at the expense of the latter, the Seller may suspend the refund until receipt of the Products or until the Consumer demonstrates that he has returned the Products, if previous one. The Consumer is only responsible for the decrease in the value of the goods resulting from handling the Product other than that necessary to establish the nature, characteristics and functioning of the Product. The Product must in any case be kept, handled and inspected with normal diligence and returned intact, complete in all its parts, fully functional, accompanied by all accessories and leaflets, with identification tags, labels and disposable seal, where present , still attached to the Product and intact and not tampered with, as well as perfectly suitable for the use for which it is intended and free from signs of wear or dirt. The withdrawal also applies to the Product in its entirety. It cannot therefore be exercised in relation to parts and/or accessories of the Product. In the event that the Product for which the withdrawal has been exercised has suffered a decrease in value resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the Product, the Seller reserves the right to deduct from the redemption amount an amount equal to this decrease in value. The Seller will communicate this circumstance and the consequent reduced refund amount, providing, in the event that the refund has already been paid, the bank details for the payment of the amount due by the user due to the decrease in value of the Product. In the event that the withdrawal has not been exercised in accordance with the provisions of the applicable legislation, it will not result in the termination of the contract and, consequently, will not give the right to any refund.
The right of withdrawal in the context of contracts of modest value
The national rules on the right of withdrawal DO NOT apply to small contracts negotiated away from business premises (article 47, paragraph 2, Consumer Code). For the purposes of qualifying as a "small contract", the limit established by national legislation is 50 euros , in accordance with the provisions of EU legislation.
7.5 This article regulates a very important area relating to the return costs in the event of withdrawal.
In the light of the above, the Seller deems it appropriate to point out that the costs of returning the Product will be at your expense and under your responsibility.
Mode:
Italy : we will send our courier to collect the product subject to the right of withdrawal. Disadvantaged areas, ZTL, smaller islands are excluded, in any case all those areas considered disadvantaged or with a supplement. In this case, the buyer will arrange for the return shipment. We will issue a refund of the same, for the maximum amount of the sending shipment, if the sending shipment was free, the price range will be that of the courier with the best offer in our shipping systems in the checkout.
European Community : Where possible, we will send our courier to collect the product subject to the right of withdrawal, otherwise the buyer will arrange for the return shipment. We will issue a refund of the same, for the maximum amount of the sending shipment, if the sending shipment was free, the price range will be that of the courier with the best offer present in our shipping systems in the check-out.
Outside the European Community : The buyer will be responsible for the return shipment. We will issue a refund of the same, for the maximum amount of the sending shipment, if the sending shipment was free, the price range will be that of the courier with the best offer present in our shipping systems in the check-out. Follow the procedure for goods returned outside the European community LINK
Withdrawal form
