International
DHL DHL air freight or truck: Worldwide
All shipments are covered by delivery insurance.
The courier makes two delivery attempts.
In case of non-delivery, the courier will call for an appointment.
After 7 days the package will return to Us.
It will be possible to issue a refund, excluding the costs of shipping.
GLS truck only European community:
All shipments are covered by delivery insurance.
The courier makes two delivery attempts.
In case of non-delivery, the package will be available for 7 days in the parcelshop indicated in the shipment form
After 7 days the package will return to Us.
It will be possible to issue a refund, excluding the costs of shipping.
Spring Parcel: Worldwide
Shipping is not covered by delivery insurance.
The courier makes two delivery attempts. (depends on destination country)
In case of non-delivery, the package will be available for 7 days in the parcelshop indicated in the shipment form
After 7 days the package will return to Us. (the shipment can take up to three months to return to us)
It is not possible for us to interact with the courier for delivery problems.
It will be possible to issue a refund, excluding the costs of shipping.
PostNL shipping by registered mail: Worldwide
Shipping by registered mail, slow but cheap.
Only a delivery attempt.
If you are not present at home the postman should leave the notice of passage, but it does not always happen, often monitor the journey of your package.
Delivery is made by your usual postman.
If the shipment is not delivered, it will be available for collection within 20 days of the delivery attempt.
The shipment remains in stock at the post office in your area.
If you don't pick up the shipment within 20 days, it will come back to us. It can take up to 4 months to return.
It will be possible to issue a refund, excluding the costs of shipping.
A recommendation, before buying the product, you are sure that is what you really want, if you have any doubts contact us.
Returning a product has never been easier. Even if the legislature provides communications by registered mail and fax from Us it is not so
just contact us on our Whatsapp channel and we will be happy to help you fill out the return request.
Restrictions:
They cannot be returned:
Electronic products, if activated or registered, cannot be returned.
Mechanical products if mounted or with obvious signs cannot be returned.
Repackaging:
Products with damaged box or with signs of wear or neglect can be returned with a penalty in the repayment, equal to the restoration of the package.
Products composed of several components, if part of them are missing or show signs of application / assembly. Refund with penalty equal to the cost of missing or used pieces.
The process of return or replacement is very simple, just send the well-packed item complete with all accessories and packaging with the original tax document that you received with your order. Send everything to our office, after the verification a refund will be issued.
Due to the low percentages of revenue on the products (convenient purchase price) we cannot bear the costs of return. All costs for returning the package remain the responsibility of the buyer.
Premise: We are NOT the ones who produce the products, but we are only the distributors.
All products are covered by a 2-year manufacturer's warranty.
All products are subject to warranty restrictions, listed in the product warranty rules.
Do you have a problem with a product?
Contact us on our WhatsApp channel in a few steps we will solve the problem.
Keep in mind that :
Within 30 days of your purchase, we assume full responsibility for return and shipping charges. *
After 30 days the sending of the goods (where requested **) is charged to the customer.
The shipment of the replaced or repaired product is always at Our expense (with rare exceptions ***).
Always attach a copy of the tax document that you originally received.
The times for the resolution of the Guarantee vary from product to product. ****
* Italy - we will send the courier for collection.
* Abroad - The shipment must be made by the buyer with registered letter or simple postal package, we will refund the costs or to offset send an item of your choice.
** On some products we require a small video with the destruction of the piece, then we will send the replacement.
*** There may be conditions in which we favor our customers for warranty work even if it is not covered by the warranty clauses. Here the customer pays for sending and returning the piece.
**** On some types of products we are authorized in our own autonomy to accept or reject warranty claims, the times for these cases are 48 hours for the outcome and shipment of the replaced or repaired product. In other cases we have to wait for the manufacturer to replace the defective item or for it to be repaired.
In any case we are not responsible for the transport of goods, both incoming and outgoing.
It is always our intention to satisfy our customer.
They are Products that we purchase in large quantities of which, due to a logistical issue, we do not want the box for the too much bulk it creates in our warehouse.
Example KIT PROSOUND one box contains 12 kits, the same box in BULK contains 45 KITs
Even for single Intercom kits to save space and to save you money, our Bulk intercom kits are half the price of a double pack, plus the integrative parts to make it equal to a single kit with box.
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